Privacy Policy

Welcome to Pizza Factory ("we," "us," "our," or the "Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzafactorynow.click (the "Website"), place an order, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Website and services immediately.

This Privacy Policy applies to all personal information processed by Pizza Factory in the course of our business, including through our Website, online ordering platform, customer communications, and in-store interactions. We have drafted this policy to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices.

1. Who We Are

Pizza Factory is a food service business operating in the United States. We specialize in providing freshly prepared pizzas and related food products to our customers through our website, online ordering system, and physical establishment. Our contact details are as follows:

For all privacy-related inquiries, requests, or complaints, please use the contact information provided in Section 14 of this Privacy Policy.

2. Information We Collect

We collect various types of information in connection with our services. The categories of information we collect are described below.

2.1 Personal Identification Information

When you place an order, create an account, subscribe to our newsletter, or contact us directly, we may collect personal information that identifies you as an individual, including but not limited to:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Payment information (credit/debit card details processed securely through third-party payment processors)
• Account username and password (encrypted)
• Date of birth (where required for age verification)
• Dietary preferences and special instructions you provide

2.2 Transaction and Order Information

When you make a purchase from Pizza Factory, we collect information related to that transaction, including:

• Items ordered and order history
• Order value and payment amounts
• Delivery or pickup preferences
• Timestamps of orders and transactions
• Promotional codes or discount vouchers used
• Customer service communications related to your orders

2.3 Usage and Technical Data

When you access our Website, we automatically collect certain technical information about your device and how you interact with our site, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URLs and pages visited on our Website
• Time and duration of your visit
• Links clicked and actions taken on the Website
• Search queries entered on our site
• Error logs and crash reports

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our Website. This includes session cookies, persistent cookies, and third-party analytics cookies. For more details, please refer to Section 9 (Cookie Usage) of this Privacy Policy.

2.5 Location Data

With your permission, we may collect your precise or approximate geographic location to facilitate delivery services, show you nearby store locations, and provide localized offers and promotions. You may disable location tracking through your device settings at any time.

2.6 Communications Data

If you contact us via email, phone, or through our Website's contact forms, we collect the content of those communications, including any feedback, reviews, complaints, or inquiries you submit.

2.7 Marketing Preferences

We collect your preferences regarding marketing communications, including whether you have opted in or out of receiving promotional emails, SMS messages, or push notifications.

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party food delivery platforms and aggregators
• Analytics providers
• Advertising partners
• Payment processors

3. How We Use Your Information

Pizza Factory uses the information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Arranging delivery or pickup of your orders
• Sending order confirmations, receipts, and status updates
• Managing your account and preferences
• Processing payments and refunds
• Communicating with you about your orders and customer service needs

3.2 Improving Our Services

• Analyzing how customers use our Website to improve user experience
• Monitoring and improving the performance and security of our Website
• Conducting research and analytics to understand customer preferences
• Developing new menu items, promotions, and features
• Identifying and fixing technical problems or errors

3.3 Marketing and Promotions

• Sending you promotional emails, special offers, and newsletters if you have opted in
• Displaying personalized advertisements on our Website and on third-party platforms
• Notifying you of loyalty rewards, discounts, and new menu additions
• Conducting contests, sweepstakes, or promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, texting "STOP" in response to SMS messages, or contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable laws and regulatory requirements
• Responding to lawful requests from government authorities or law enforcement
• Detecting, investigating, and preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, safety, and property of Pizza Factory, our customers, and others

3.5 Business Operations

• Managing business relationships with suppliers, partners, and vendors
• Conducting internal audits and record-keeping
• Planning and managing business operations, including expansion and restructuring

4. Legal Bases for Processing Your Information

We process your personal information on the following legal bases under applicable United States law:

• Performance of a Contract: Processing is necessary to fulfill your order and deliver our services to you.
• Legitimate Interests: We process certain data to operate and improve our business, prevent fraud, and market our services, where these interests are not overridden by your rights.
• Consent: Where required by law, we will obtain your explicit consent before processing your data for marketing or other purposes. You have the right to withdraw consent at any time.
• Legal Obligation: We process data as required to comply with applicable federal and state laws and regulations.

5. How We Share Your Information

Pizza Factory does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Payment processors (e.g., Stripe, Square, PayPal) — to process transactions securely
• Delivery service providers — to coordinate and fulfill food deliveries
• Email and SMS marketing platforms — to send you communications with your consent
• Analytics providers (e.g., Google Analytics) — to help us understand Website traffic and user behavior
• Cloud hosting and IT service providers — to maintain our Website infrastructure
• Customer support platforms — to manage customer inquiries and complaints

All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was shared.

5.2 Third-Party Delivery Platforms

If you place an order through a third-party food delivery platform (such as DoorDash, Uber Eats, or Grubhub), your information is governed by that platform's own privacy policy. We encourage you to review their policies before placing an order through those channels.

5.3 Legal Requirements

We may disclose your personal information if required to do so by law, or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Enforce our Terms of Service or legal rights
• Detect, prevent, or address fraud, security, or technical issues
• Protect the vital interests of any person

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our Website if such a transfer occurs and if this Privacy Policy will be materially changed as a result.

5.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information (which cannot reasonably be used to identify you) with third parties for research, marketing, analytics, or other business purposes.

6. Data Security

Pizza Factory takes the security of your personal information seriously. We have implemented a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures

• Encryption: All data transmitted between your browser and our Website is encrypted using industry-standard Secure Sockets Layer (SSL/TLS) technology.
• Payment Security: We use PCI-DSS compliant payment processors and do not store complete credit card information on our servers.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions.
• Password Security: User account passwords are stored in encrypted format using strong hashing algorithms.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans of our systems.
• Incident Response: We have a data breach response plan in place to promptly address and notify affected individuals in the event of a security incident, in compliance with applicable state breach notification laws.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and similar laws in other states such as Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and others.

7.1 Right to Know and Access

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we share it.

7.2 Right to Correct

You have the right to request that we correct inaccurate personal information we hold about you. You may update certain information directly by logging into your account on our Website.

7.3 Right to Delete

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as where we need to retain information to complete a transaction, comply with a legal obligation, or for other permitted purposes).

7.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. Pizza Factory does not sell personal information in the traditional sense. However, our use of certain advertising and analytics cookies may constitute "sharing" under California law. To opt out, please contact us or adjust your cookie preferences through our cookie consent tool.

7.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to direct us to limit the use and disclosure of sensitive personal information (such as precise geolocation data, financial information, or health data) to only what is necessary to provide the services you request.

7.6 Right to Data Portability

You have the right to receive a copy of your personal information in a portable, structured, commonly used, and machine-readable format where technically feasible.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your rights under applicable privacy laws.

7.8 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Email: [email protected]

We will acknowledge receipt of your request within 10 business days and respond substantively within 45 calendar days. If we need additional time (up to a maximum of 90 days), we will notify you of the extension and the reason.

We may need to verify your identity before fulfilling your request. Verification may include asking you to confirm information associated with your account or provide additional identifying details. You may designate an authorized agent to submit requests on your behalf, subject to verification requirements.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and destruction procedures.

9. Cookie Usage

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant content and advertising. Cookies are small text files placed on your device when you visit our Website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly (e.g., maintaining your shopping cart and session data).
• Analytics Cookies: Allow us to understand how visitors interact with our Website, helping us improve performance and usability (e.g., Google Analytics).
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.
• Preference Cookies: Remember your settings and preferences, such as language or location, to personalize your experience.

9.2 Managing Your Cookie Preferences

When you first visit our Website, you will be presented with a cookie consent banner. You can choose to accept all cookies, reject non-essential cookies, or customize your preferences. You can also manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Website.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please review our Cookie Policy.

10. Children's Privacy

Pizza Factory's Website and online services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from individuals under 16 in states where such protections apply.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe we may have collected information from a minor, please contact us immediately at [email protected].

Parents or legal guardians who wish to review, correct, or request deletion of information collected from their minor child should contact us using the details provided in Section 14.

11. International Data Transfers

Pizza Factory is based in the United States, and the information we collect is governed by United States law. Our Website is primarily intended for users located within the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

If we transfer personal information internationally, we will take appropriate steps to ensure that such transfers are conducted in compliance with applicable law and that your information is protected to a standard comparable to the protections described in this Privacy Policy.

By using our Website and services, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

12. Third-Party Websites and Links

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Factory. This Privacy Policy applies only to our Website. When you click on links to third-party sites, you are subject to the privacy policies of those websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their policies before submitting any personal information.

13. California Privacy Rights — Additional Disclosures

If you are a California resident, the following additional provisions apply to you under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

13.2 California "Shine the Light" Law

Under California Civil Code Section 1798.83 ("Shine the Light"), California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes without your prior consent.

13.3 Designated Contact for California Requests

California residents may submit privacy rights requests by emailing [email protected] with the subject line "California Privacy Request."

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

We are committed to responding to privacy-related inquiries promptly and will make every effort to address your concerns in a timely and satisfactory manner. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate data protection authority, as described in Section 15 below.

15. Filing Complaints with Data Protection Authorities

If you believe that we have not handled your personal information in accordance with applicable law, or if you are dissatisfied with our response to your privacy request, you have the right to file a complaint with the appropriate regulatory body.

15.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.2 For All United States Residents

Consumers who believe a business has engaged in unfair or deceptive practices in connection with personal data may file a complaint with the Federal Trade Commission (FTC):

• FTC Consumer Information: www.ftc.gov/complaint
• FTC Phone: 1-877-FTC-HELP (1-877-382-4357)

15.3 For Residents of Other States

If you reside in Virginia, Colorado, Connecticut, Texas, Utah, or another state with a consumer data privacy law, you may also have the right to appeal our decisions regarding your privacy requests and to file complaints with your state's attorney general or data protection authority. We encourage you to contact your state's relevant regulatory office for further guidance.

16. Changes to This Privacy Policy

Pizza Factory reserves the right to update or modify this Privacy Policy at any time. If we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending you an email notification to the address associated with your account (for material changes)
• Displaying a prominent notice on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Governing Law

This Privacy Policy and any disputes arising under or in connection with it shall be governed by the laws of the United States and, to the extent applicable, the laws of the state in which Pizza Factory operates. By using our Website and services, you consent to the jurisdiction of the applicable federal and state courts for the resolution of any disputes relating to this Privacy Policy.

This Privacy Policy was last reviewed and updated on June 25, 2026. If you have any questions or concerns about this policy, please do not hesitate to reach out to us at [email protected].